Support

For help with Nexis Mobile, contact us by email and we'll respond within one business day.

Common issues

I can't sign in

Your account is provisioned by your organization, not by us. Verify with your IT team that your email and password are correct and that your account is active. If you've changed your password recently, sign out and sign back in.

I see "No script URL provided"

This means the app couldn't reach the server. Check that you're connected to your organization's network or VPN, then close and reopen the app.

Face ID isn't working

Open the iOS Settings app, find Nexis Mobile in the list, and confirm Face ID is enabled. If it still fails, sign out and sign back in to re-enroll.

I'm seeing stale data

Pull down to refresh the current screen. If a chart still looks out of date, sign out and sign back in to clear the local session cache.

Reporting a bug

When you report a problem, please include:

The version of Nexis Mobile shown on the More tab.
iOS version (Settings → General → About).
What you tapped and what happened (or didn't happen).
Approximate time of the problem (so we can correlate server logs).